NEOOTO CORP(hereinafter referred to as the ‘Company’) values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection. If the Company revises its privacy policy, it will notify you through a pop-up notice on the website

This policy will be effective from 2023.

Items of personal information to be collected

The Company collects the following personal information to collect and utilize the information of users through online inquiries. In addition, the Company collects the contents of reports through the cyber report to prevent fraudulent irregularities and responds and prevents them accordingly.

• Collected items : customer name, contact information, email, subject, content, attachment, informant, irregularity provider and target, contents of the report, access log, etc.
• How to collect personal information : Online inquiry

Purpose of collecting and using personal information

The Company utilizes the collected personal information for the following purposes.

• Purpose of utilizing user's information, such as online inquiries and service measures
• Collection of reports through Cyber whistleblowing system for the purpose of preventing irregularities

Period of retention and use of personal information

In principle, the Company destroys the information without delay after the purpose of collecting and using personal information is achieved. However, the following information shall be retained for the period specified below.

• A. Reasons for retaining information under the company's internal policy
  • Records of unauthorized use
    • Reason for retention : Prevention of unauthorized use
    • Retention period : 1 year
• B. Reasons for retention of information under relevant laws

  If it is necessary to preserve information under the provisions of relevant laws, such as the Commercial Act, the Act on Consumer Protection in Electronic Commerce, etc.
  In this case, the Company shall only use the information stored for the purpose of such storage, and the retention period is as follows:

  • Records on contract or withdrawal of subscription
    • Reason for retention : Act on Consumer Protection in Electronic Commerce, etc.
    • Retention period : 5 years
  • Records on payment and supply of goods
    • Reason for retention : Act on Consumer Protection in Electronic Commerce, etc.
    • Retention period : 5 years
  • Records on electronic financial transactions
    • Reason for retention : Electronic Financial Transactions Act
    • Retention period : 5 years
  • Records on consumer complaints or dispute handling
    • Reason for retention : Act on Consumer Protection in Electronic Commerce, etc.
    • Retention period : 3 years

Procedures and Methods for Destroying Personal Information

In principle, the Company will destroy personal information without delay after the purpose of collecting and using it has been fulfilled. The procedure and method of destruction are as follows

• Destruction Procedure
  Information entered by users for online inquiries, etc. is transferred to a separate DB after the purpose is achieved (separate filing cabinet for paper) and stored for a certain period of time (see Retention and Use Period) in accordance with internal policies and other related laws and regulations, and then destroyed.
• Destruction Procedure
  • Personal information stored in the form of electronic files is deleted using technical methods that cannot reproduce the records.
  • Personal information printed on paper is destroyed by shredding or incineration

Provision of personal information

The Company does not provide users' personal information to outside parties in principle.

Installation, operation and rejection of automatic personal information collection devices

The Company operates ‘cookies’ that store and retrieve your information from time to time.
A cookie is a very small text file sent to your browser by the server used to operate the Company's website and stored on your computer's hard disk.
We use cookies for the following purposes

• Purpose of use of cookies
  • provide targeted marketing and personalized services by analyzing the frequency and duration of your access, identifying your tastes and interests, tracking your traces, and understanding your participation in various events and the number of visits.
  • You have a choice about the installation of cookies. Therefore, you can accept all cookies, confirm each time a cookie is saved, or refuse to save all cookies by setting the options in your web browser.
• How to refuse cookies
  • You can choose to accept all cookies, confirm each time a cookie is stored, or refuse to store all cookies by selecting the options in your web browser.
  • Example of how to do this (for Internet Explorer): Tools > Internet Options > Privacy at the top of your web browser
  • However, if you refuse to install cookies, there may be difficulties in providing the Service.

Civil complaints regarding personal information

The Company has designated the following departments and personal information managers to protect your personal information and handle complaints related to personal information.

Personal Information Manager

• Person in charge : Personal Information Manager
• E-mail :
• You may report any complaints related to personal information protection arising from the use of the Company's services to the person in charge of personal information management or the department in charge.

If you need to report or consult about other personal information infringement, please contact the following organizations.

• 1) Personal dispute mediation committee (https://www.kopico.go.kr / 1833-6972 without area code)
• 2) Personal Information Infringement Report Center (https://privacy.kisa.or.kr / 118 without area code)
• 3) Cybercrime Investigation Division of the Supreme Prosecutors' Office (https://www.spo.go.kr / 1301 without area code)
• 4) National Police Agency Cybercrime Reporting System (ECRM) (https://ecrm.police.go.kr / 182 without area code)​